Complete Payroll Partner Handbook
We want our clients to have an ongoing resource for some of our common policies, services offered, and chain of command if any issues arise. So, we have built a Client Handbook to help navigate these items. Attached to this help guide is a generic version. Please note, you also received this document when you first started as a client and we resend every April, as a reminder.
If any questions arise from the content, please reach out to your payroll specialist to discuss.
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Client Wire Policy
Wire Policy Complete Payroll has multiple partnerships with banks who assist with the transferring of all payroll funds through ACH. Based on some of their regulations, there are times where federal wires are required instead of the standard ACH. If ...
Company Impound Return Policy
Complete Payroll will typically receive a return notice for a Company Impound two banking days after the original draft date. The Payroll Specialist will notify the Payroll Admin of the return and provide wire instructions to repay the Complete ...
Termination Notice Policy
Termination Notice Policy Per the terms outlined in our client agreement, clients are required to provide a minimum of 30 days’ written notice prior to termination of services. Failure to provide the required 30-day notice will result in a ...
Exception Fee Schedule
The following is a listing of the most common exception fees that can be incurred for standard payroll and tax processing services and support. Due to the complex nature of payroll and payroll taxes, not all of the needs a client may have can be ...
Employee Direct Deposit Return Policy
Complete Payroll will typically receive a return notice on an Employee Deposit two banking days after the date of the payment. So, if an employee is paid on Wednesday, Complete Payroll is notified on Friday. Because of this, we cannot make any ...