Knowledge Base
Manager and Admin Support
Manager and Admin KnowledgebaseEmployee Support
Employee KnowledgebaseClient Policies
A collection of policies for our clients
Recent Articles
Termination Notice Policy
Termination Notice Policy Per the terms outlined in our client agreement, clients are required to provide a minimum of 30 days’ written notice prior to termination of services. Failure to provide the required 30-day notice will result in a ...CPS and Banking Holidays
Banking Holidays – Remember, these don’t count as Banking Days New Year’s Day – January 1st of each year MLK Day – Third Monday of January President’s Day – Third Monday of February Memorial Day – Last Monday of May Juneteenth – June 19th of each ...Processing Deadlines
Deadlines and Important Dates All payroll clients have consistent deadlines that align with NACHA (banking) regulations that are consistent across the country. Remember that once payroll is submitted, processing will begin immediately and can’t be ...Client Wire Policy
Wire Policy Complete Payroll has multiple partnerships with banks who assist with the transferring of all payroll funds through ACH. Based on some of their regulations, there are times where federal wires are required instead of the standard ACH. If ...Employee Direct Deposit Return Policy
Complete Payroll will typically receive a return notice on an Employee Deposit two banking days after the date of the payment. So, if an employee is paid on Wednesday, Complete Payroll is notified on Friday. Because of this, we cannot make any ...
Popular Articles
UKG Reporting Cheat Sheet
SITUATION REPORT NOTES ON USAGE Worker’s Comp Audit (is using WC Codes) Workers Comp Code (Summary) Payroll > Reports > Post Payroll Reporting > Workers Comp Code (Summary) This report is the system report that lists wages by WC code. You will click ...How to Manually Adjust Employee's Accrual Balances
Navigate to Team > Accruals > Balances 2. Find the employee that you want to adjust and click on the Edit Pencil. 3. You will want to enter what the new balance should be in the Hours Remaining column. **Do not enter the adjustment amount**. **Make ...Assigning Broadcast Messages to Employees
Assigning employees to a Broadcast Message is done from the Employee Information Screen. To use this feature, you must select one or multiple employees using the checkboxes provided and then select the Communicate button. If sending an Email, toggle ...Search Shortcuts
Navigate directly to an employee’s timesheet Current Timesheet: Type # in front of the employee's name to return the employee's current timesheet. Example: # Jennifer Anniston Date-Specific Timesheet: Type the desired date in fron of the employee's ...Generating a Manual Check
A manual check is a check that would be produced in order to capture gross to net for an employee. The process of creating a manual is meant to allow for wages to be recorded. The net of the stub would be handled in-house by the client, or CPS is ...