Client Policies
Termination Notice Policy
Termination Notice Policy Per the terms outlined in our client agreement, clients are required to provide a minimum of 30 days’ written notice prior to termination of services. Failure to provide the required 30-day notice will result in a ...
CPS and Banking Holidays
Banking Holidays – Remember, these don’t count as Banking Days New Year’s Day – January 1st of each year MLK Day – Third Monday of January President’s Day – Third Monday of February Memorial Day – Last Monday of May Juneteenth – June 19th of each ...
Processing Deadlines
Deadlines and Important Dates All payroll clients have consistent deadlines that align with NACHA (banking) regulations that are consistent across the country. Remember that once payroll is submitted, processing will begin immediately and can’t be ...
Client Wire Policy
Wire Policy Complete Payroll has multiple partnerships with banks who assist with the transferring of all payroll funds through ACH. Based on some of their regulations, there are times where federal wires are required instead of the standard ACH. If ...
Employee Direct Deposit Return Policy
Complete Payroll will typically receive a return notice on an Employee Deposit two banking days after the date of the payment. So, if an employee is paid on Wednesday, Complete Payroll is notified on Friday. Because of this, we cannot make any ...
Company Impound Return Policy
Complete Payroll will typically receive a return notice for a Company Impound two banking days after the original draft date. The Payroll Specialist will notify the Payroll Admin of the return and provide wire instructions to repay the Complete ...
Exception Fee Schedule
The following is a listing of the most common exception fees that can be incurred for standard payroll and tax processing services and support. Due to the complex nature of payroll and payroll taxes, not all of the needs a client may have can be ...
Complete Payroll Partner Handbook
We want our clients to have an ongoing resource for some of our common policies, services offered, and chain of command if any issues arise. So, we have built a Client Handbook to help navigate these items. Attached to this help guide is a generic ...
Secure Email Instructions
Complete Payroll uses Microsoft 365's email encryption tool to secure any email with sensitive data. This is a best practice in our industry and provides the client confidence PII data won't all into the wrong hands. An email will come through like ...