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Complete Payroll Partner Handbook
We want our clients to have an ongoing resource for some of our common policies, services offered, and chain of command if any issues arise. So, we have built a Client Handbook to help navigate these items. Attached to this help guide is a generic ...
Processing Deadlines
Deadlines and Important Dates All payroll clients have consistent deadlines that align with NACHA (banking) regulations that are consistent across the country. Remember that once payroll is submitted, processing will begin immediately and can’t be ...
Client Wire Policy
Wire Policy Complete Payroll has multiple partnerships with banks who assist with the transferring of all payroll funds through ACH. Based on some of their regulations, there are times where federal wires are required instead of the standard ACH. If ...
Termination Notice Policy
Termination Notice Policy Per the terms outlined in our client agreement, clients are required to provide a minimum of 30 days’ written notice prior to termination of services. Failure to provide the required 30-day notice will result in a ...
Employee Direct Deposit Return Policy
Complete Payroll will typically receive a return notice on an Employee Deposit two banking days after the date of the payment. So, if an employee is paid on Wednesday, Complete Payroll is notified on Friday. Because of this, we cannot make any ...