Employee Direct Deposit Return Policy

Employee Direct Deposit Return Policy

Complete Payroll will typically receive a return notice on an Employee Deposit two banking days after the date of the payment. So, if an employee is paid on Wednesday, Complete Payroll is notified on Friday. Because of this, we cannot make any additional transfers of the money until we are notified the funds have been returned to our Trust accounts. Once we are notified:

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Your Payroll Specialist will reach out the Payroll Admin at your company and explain the return and provide two options: 1) Have the employee provide the correct account and we will redeliver the funds or 2) Return the funds to the client and allow them to disburse to the employee. If we do not have an answer from the client by the morning of two banking days later, we will return the funds to the client, so they can disburse and notify the client of this.

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The fee of $40 for an Employee Return will be charged to the next invoice for the client and the client will use their discretion on if and how to bill the employee for the correction.

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